Cancellation policy
If you regret your purchase, you can return your order within 2 weeks from the day you receive your order. To return your order, you have to send us an email with your information. No later than 2 weeks after we receive the email, we have to receive the returned order.
All returned products must be in unused and resaleable condition in order to get your money back. Along with the products you must enclose a copy of your invoice or orderconfirmation – please note why the products are being returned. If the products’ packaging is damaged on return the product is consideret not resaleable and therefore we cannot accept the products back.
The order is not cancelled if you simply refuse to receive it or if you fail to pick it up at the pickup place. If the order is returned by a shipping company because you refuse to receive it or because it is not picked up at the pickup place, we will issue a creditnote for the order, and deduct 30 euro as handlingfee.
The money will be returned to the card that was used for the purchase.
We only transfer money electronically.
Return of products is by the expense and responsibility of the buyer. All return packages has to be sent to the address::
Sandstone Scandinavia ApS
Falstervej 10F
DK-5800 Nyborg
Denmark
We do not accept returned packages send to us where we have to pay for the transport, or where we have to pick it up at a pick up place. Sandstonescandinavia.com returns your money as soon as we have received the products and after we have controlled that the requirements for the returned goods are met.
If you have any questions concerning your order or our cancellation policy please feel free to contact us:
Mail: mail@sandstonescandinavia.dk
Telephone: +45 71 74 71 00
Ordering and prices
All products in our webshop is physically in our warehouse. All prices are including VAT and in Euro (EUR).
Delivery
All international packages are send at a fixed shipping price at 10 euro. The shippingfee applyes to countries within the European Union.
International delivery time can vary from 3-10 days. You will receive a tracking number for your parcel, so you can follow its way to you.
Complaints
If your parcel or your product is damaged during shipping, please contact us right away, so we can help get get you a new product.
If the product is not complete or defect, you can choose to exchange it to a new product or get your money back. This only applies if the product has not been misused or handled wrongly. You must complain within a reasonable time after discovering the defect.
Complaints must be returned to:
Sandstone Scandinavia ApS
Falstervej 10F
DK-5800 Nyborg
Denmark
Limitation of liability
We take no responsibility for priceadjustments, changes in external charges, changes in currency value, sold out/ discontinued goods or typing errors.
Handling of personal information
As a customer with sandstonescandinavia.com, we will save your name, address, phone number and email address in our electronic customer base. KOnly emplyees at sandstonescandinavia.com’s customerservice has access to this.
We save this information in order to deliver the ordered products to you.
According to Danish law we must save this information for 5 years.
For more information please contact sandstonescandinavia.com via email: mail@sandstonescandinavia.dk
The information submitted to sandstonescandinavia.com will not be shared with third parties unless we have to by law, and we do not save any sensitive personal information.
When you sign up for our newsletter we register your email address. We do not share it with anyone else.
Law and valuation
Any dispute shall be settled under Danish law in the ordinary courts.
Privacy policy
Your privacy is important to us and by approving our terms of trade you also approve our privacy policy. To better protect your privacy, we describe in our privacy policy how we collect, process and use the data we collect about your behavior on our website. Read about our privacy policy here.